Job Description

Bilingual Credit Collections Consultant
Posted: 02/03/2010 by Rogers Commuications Inc

Language Skills: French [ Fluent ], English [ Fluent ]

Job Type: Permanent Region:

Toronto - ON

Start Date: March 15, 2010
Location: 333 Bloor St E, Toronto, ON

APPLY ONLINE AT www.rogers.com/careers
LOOK FOR POSTING NUMBER 16699 (Credit Collections Consultant - Bilingual English/French Required)

Description:

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That's Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.

More specifically, you will:

- Identify and analyze customer files and amounts past due.

- Contact customers who have not met payment arrangements and receive telephone calls from these customers.

- Make collection calls using an auto-dialer.

- Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.

- Update accounts, provide confirmations and follow up as necessary in accordance with the law.

- Collect overdue balances.

- Meet established productivity objectives.

In fact, you will act as a Rogers ambassador to our clients and provide them with a superior customer experience at all times.

Qualifications:

If you...

- are fluently Bilingual in English/French (Required)
- have a high school diploma or higher
- are available to work on a flexible schedule: days, evenings and week-ends
- possess basic computer knowledge (Windows-based systems and internet navigation)
- possess superior multitasking abilities
- demonstrate ability to positively influence others (propose options/solutions to customer)
- know how to deal with problem issues with a sense of urgency
- are punctual and committed to work schedules

We offer you …

- A permanent position.
- A Full Time status position.
- A competitive starting salary.
- Access to a wide range of benefits (medical and dental).
- The opportunity to access a pension plan, a group RRSP and a stock ownership program.
- Up to a 50% discount on many products and services.
- And even more …!

Then…this job is perfect for you!

Become a guru in the art of customer service - join us today at one of our leading-edge call centers and enjoy Rogers' one-of-a-kind experience!

Rogers is an Equal Opportunity Employer