Company Description: Nevian specializes in the recruitment of bilingual French / English personnel in Ontario. Our services are always free for job seekers and our active & up-to-date online job board allows employees a quick and simple search without the hassles of login id’s and passwords.
Efficiently matching the needs of an employer to a candidate's unique skill set is the secret to Nevian's ongoing success.Language Skills: French [ Fluent ], English [ Fluent ]
Job Type: Permanent Region: Toronto - ON
Responsibilities
Supports all inbound and outbound activity as first point of contact for members, prospects and other resources as required.
Conducts outbound calls for membership growth and development.
Supports membership retention efforts and documents collection and other customer service activities.
Provides support for Data Integrity initiatives through reporting and validation of member data.
Maintains and updates reports as requested or required for analysis for member activity.
Assists in development of presentation materials.
Provides administrative support for Membership Services team.
Liaises with other internal departments (i.e Finance, Implementation Services).
Collaborates as a Membership Services resource on Special Projects.
Reviews, updates and maintains Standard Operating Procedures and best practices.
Ensures timely completion of deliverables through milestones setting.
Develops recommendations on the most efficient approach to routine daily activities.
Qualifications
Bilingual French and English (verbal and written).
Min 2-3 years customer service, office experience or call centre.
High School or Post secondary education preferred.
Proven high level of proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Proven ability to meet tight deadlines and take responsibility for timely and accurate completion of tasks assigned.
Excellent organizational and communication skills.
Team player who enjoys fast-paced environment.
Proven ability to multi-task and use initiative.
Posses high level of problem solving skills and analytical abilities.
Toronto - ON