Company Description: LGM Consumer Services Inc. provides full warranty support to companies seeking to leverage our exceptional industry expertise and quality of service. We offer two North American based contact centres providing support in English, French and Spanish. As a partner to some of the biggest names in the technology and appliance industries, we provide a complete suite of warranty services from initial technical support and fault finding to repair and replacement. Our focus is on providing exceptional customer service and accuracy ensures our clients have a high level of quality while reducing support costs. In addition to warranty administration we provide aftermarket warranty and extended warranty sales and reseller sales support.
LGM is proud to be SCP certified, has been ranked among Canadas Best Workplaces by the Great Place to Workฎ Institute for the last six years, and has been honored by PROFIT 200 as one of Canadas most profitable companies for four consecutive years.Language Skills: French [ Fluent ], English [ Fluent ]
Job Type: Permanent Region: Saint-Laurent - QC
Omni Companies is one of the most desirable workplaces in Canada.
The Omni Companies (Omni) provide finance and insurance solutions for a variety of industries. Acting primarily as a Managing General Agency (MGA), we act on behalf of our clients to provide innovative product solutions that are backed with sound underwriting. Omni is recognized for providing quality support and administrative service standards that ensure a program's success. Our continued growth has created an opportunity to join our dynamic team.
You can learn more about Omni Companies by visiting our website at www.omnicorp.ca
Job Summary: The CSR will continuously provide exceptional Wow! customer service.
To apply: Please apply online to www.omnicorp.ca/employment
Summary of Key Responsibilities:
Continuously provide Wow! customer service
Validate warranty coverage and determine service requirements by troubleshooting with customers
Resolve issues by clarifying problems and providing instruction to customers; explore potential resolutions and alternative solutions; implement standard resolution paths; escalate unresolved problems
Answer inquiries and fulfillment requests by clarifying desired information; researching, locating, and providing information
Sell additional services by recognizing opportunities to up-sell accounts and explain program features
Maintain call center database by entering in all required information
Maintain product and customer satisfaction by following established procedures; reporting malfunctions
Update job knowledge by participating in educational opportunities
Enhance company and client reputation by accepting ownership for resolving new and different requests; explore opportunities to add value to customer experience
Bilingual in English/French
Spanish is an asset
Outstanding troubleshooting & problem solving skills
Excellent administrative and keyboarding skills
Excellent communication skills
Outstanding telephone manner
Ability to multi-task
Proficient in MS Office
Exceptional interpersonal skills
High School Diploma or equivalent
1 / 2 years experience in a similar role
Experience in a consumer electronics / appliance support call centre a distinct advantage
This is a unique opportunity to join a progressive company that is just as excited as you are about winning and building a brand that is truly remarkable. We offer an exciting and rewarding compensation plan that is sure to get you motivated to help us achieve significant success. Examples include our comprehensive benefits plan, RRSP contribution, educational sponsorship program, and a professional work environment.